Thursday, October 7, 2010

The other side of the ADA story

You all know what I do, in a round about way, and why.

You know that I can't abide by people not giving consideration for those with disabilities.

Another thing that rears it's ugly little head periodically that I can't stand is someone with a disability that turns their situation into a pity party. Go seek some therapy!

We recently had a guest that (through no fault of his own) had a stateroom that had something go very wrong with it. I can't go into details, but I will say it was bad enough that he and his family had to be moved from the stateroom and into another. The problem is that they were in a wheelchair accessible room and the one that they were moved to wasn't accessible (very easily) to this guest.

Not that the crew didn't try to get him another accessible room, they just weren't available. They were all occupied by others that needed them.

This guest made a huge fuss about the ordeal through the entire voyage. Of course once back home he wrote a letter to our company telling of how inconvenienced he was and how the crew did nothing to make his sailing enjoyable and everything was horrible and that he just.......................and on and on and on and on. BLAH BLAH BLAH BLAH BLAH.

The reply he received from our guest relations department included an apology and a future cruise credit and other forms of compensation. This apparently was not good enough.

Today we received an email from our guest berating us for the offensive offer and that nothing we do could make up for his horrible trip.

He wanted us to know that he will do everything in his power to spread the bad word about our company and how poorly we treat the disabled and that he will .................BLAH BLAH BLAH BLAH BLAH BLAH.

The most interesting thing this guest did was leave a letter in the stateroom safe for the next guest to find with slanderous information about our company and that they will have just as bad a time as he did and that we are uncaring and unsympathetic towards the disabled.

How sad is that? When you have to stoop that low, you have a giant chip on your shoulders and your disability is just the tip of the iceberg. This is a classic example of a very angry person that is using his circumstance to have everyone feel sorry for him and take advantage of everyone and everything. When someone stands up to him, he uses his condition to bully people into feeling sorry for him in an attempt to get his own way and when it doesn't work he acts out in the manner that he has.

It makes it hard to want to help a person like this. And it's not just this individual with a physical disability. The same can be said with a mental disability or a substance abuse problem.

On a brighter side, the next guests in that room that found his letter had a wonderful time on our ship.

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