Wednesday, February 3, 2010
Taco Del Mar
Meanwhile I have contacted their corporate office with an overview of the happenings in their franchise store. The franchise relationship manager emailed me pretty quickly, but seemed to dismiss my claim as an "unfortunate incident" and as an apology offered up gift certificates to keep us as customers and too pass along our comments to the franchise owner. I"m not satisfied with this and let her know that. It's not about the $2, it's about being stolen from by a business that we frequent and to be called liars and brushed aside when we call them on it.
So after consulting our attorney, we did as they advised. Stop dealing with the store. Called out bank to dispute the charge for the $2. They of course credited out account themselves and will conduct their own investigation. Our attorney and the credit union both advised that we call the police.
The police advised that we try to work it out with the store. So Paisley and I went to the TDM to get the $2 and to get a photo copy of the store receipt. After much hassle we left with both. Just as we suspected: the added amount for tip on the receipt was not my wifes handwriting. The employees on hand last nite had no comment. The corporate office has had no comment to this at this time.
I personally would urge people to skip over Taco Del Mar. Not based soley on the theft, but also the mishandling of the situation by the owner and the corporate office.